Signature Pearl Platina Hot Pot Casserole Set, 4-Piece Insulated Food Warmer with Twist-Lock Lids and Stainless Steel Interior, Keeps Food Hot or Cold for Hours

Shipping & Delivery Information

1. Delivery Times

• Standard delivery times range from 1 to 2 business days for goods outside Nairobi, depending on the location and shipping method selected.
• Expedited shipping options may be available for faster delivery, with an estimated delivery time of 24 hours.

2. Shipping Costs

• Shipping costs are calculated based on the weight of the package, the delivery location and courier.
• Free shipping may be available for orders over KES 15,000) or for specific regions or promotional periods.
• For international shipments, additional customs and import duties may apply depending on the destination.

3. Delivery Locations

• We deliver countrywide.
• In Kenya, we cover major cities, towns, and rural areas through our partner couriers. Specific counties and remote regions may require additional handling or extended delivery times.
• International shipping is available to most countries, with some exceptions due to logistical limitations.

4. Delivery Partners

• We partner with trusted delivery companies such as G4S, DHL, and Easy Coach to ensure safe and timely deliveries.

5. Tracking Orders

• Once shipped, you’ll receive a tracking number via email or SMS, allowing you to monitor your delivery status online.

6. Order Changes & Cancellations

• If you need to modify or cancel your order, please contact us within 24 hours after placing your order to ensure changes can be made before shipment.