Frequently asked questions
These are the most asked questions by our clients. If you need any other assistance, feel free to reach us directly using the provided phone numbers
How do I place an order?
Simply browse our collections on the website, select your desired items, choose your size (if applicable), and click on the “Add to Cart” button. When you’re ready, proceed to checkout to complete your order.
Which payment methods do you accept?
We accept a variety of payment methods, including:
• Credit/Debit Cards
• Mobile Money (e.g., M-Pesa)
• PayPal (if applicable
How can I track my order?
Once your order has been processed and shipped, you will receive an email or SMS or WhatsApp notification with a tracking number. You can use this to track the status of your delivery.
Can I change or cancel my order?
Once an order is placed, it is processed immediately to ensure timely delivery. Therefore, cancellations or changes can only be made within 12 hours of placing the order. Please contact our customer service team right away if you need assistance.
What is your return policy?
We offer returns within 5 days of purchase for eligible items. Products must be unused, in original condition, with all tags and packaging intact. For more details, please refer to our Return & Refund Policy.
How do I return an item?
To return an item, please contact our customer support team at via customercare@mimistores.co.ke or via WhatsApp wa.me/254753633527 or via Mobile no 0753633527 with your order details. You will be provided with instructions on how to return the product. Please note that the customer is responsible for return shipping costs.
Do you offer exchanges?
Exchanges are available only for defective or damaged items. If you receive a faulty product, please contact us within 48 hours of receiving your order for a replacement.
Do you offer exchanges?
Exchanges are available only for defective or damaged items. If you receive a faulty product, please contact us within 48 hours of receiving your order for a replacement.
How long does delivery take?
Delivery times vary based on your location, but typically orders are delivered within 24 business days. Delivery time may vary during peak seasons or promotions.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location. We offer free delivery on orders over Kes 15000.
What should I do if I receive a damaged or incorrect item
We’re committed to ensuring your satisfaction. If you receive a damaged or incorrect item, please contact our customer support team immediately with photos of the product and packaging. We will assist you in resolving the issue as quickly as possible.
How do I know what size to order?
We provide a size guide for each clothing category to help you choose the best fit. If you’re unsure, feel free to contact us for personalized assistance
Do you offer gift cards?
Yes, we offer gift cards that can be used in-store or online. You can purchase them through our website or in person at our store.
Can I order online and pick up in-store?
Currently, we do not offer in-store pickup for online orders. However, we are working on expanding our services to include this option in the future.
How do I contact customer support?
You can reach our customer support team via:
Email: customercare@mimistores.co.ke
Phone/WhatsApp: 0753 633 527 / 0731 236 566